The answer is: you recognise that your employees probably have unmet emotional needs - for example, the need for meaning, connection, clarity - and you set about meeting those needs.
You engage the hearts and minds of your people. You create the conditions which will allow them to become emotionally engaged with the work that they do. Only when a person is emotionally engaged can they give their highest levels of performance.
Somewhere where employees actually believe in the organisation and can't wait to get to work in the morning, they feel like the destiny of the organisation is in their hands.
The kind of organisation whose people, products and services constantly surprise customers with their quality and attention to detail.
When employees are emotionally engaged at this level, the performance of the organisation can be astonishing. All aspects of the business are impacted - sales effectiveness, innovation, product quality, customer service - you name it.
I will help you to use what I call the nine keys of employee engagement to increase the emotional engagement within your organisation. The nine keys should be adapted where necessary to suit your own philosophy and the culture you want to create. They will allow you to create intelligent and focused change in the areas where it will have the most impact.
Other coaches or consultants will tell you they can help you to increase the emotional engagement of your employees.
I can prove it.
Step 1: conduct a survey to measure the emotional engagement of your employees.
Step 2: Implement systematic change following the Nine Keys to increase your employees' level of engagement.
Step 3: Periodically run the survey to prove that emotional engagement has grown.
(the survey mentioned above is an optional part of the process)
In parallel with the above I can also provide coaching to executives or managers to help them a) increase their personal motivation, focus and effectiveness, and b) help them become more effective at motivating and energising their teams.
You and your company are capable of achieving far more than you probably realise. Dare to dream big, engage the hearts and minds of your people and you could seriously overachieve.
I believe that the companies that will survive and thrive in the 21st Century are those that are capable of drawing extraordinarily high levels of performance from their people. The most effective way to do that is to build their emotional connection with the companies they work for and with the work that they do.
Studies show conclusively that organisations with engaged employees consistently out-perform those whose employees are disengaged.
Organisation
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Enlightened leadership. Motivated employees.
However well you are doing right now, your employees could be giving you higher levels of performance. True?
The million dollar question is: how do you get them to give you those higher levels of performance?
"I am impressed. Your approach brings the needs of the business and of the individual together... this has really helped me to inspire and motivate my team. This is so important when your success is totally dependent on quality creative output."
Steven Aspinall, Creative Director, the BBC, London.
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When people start a new job they are usually excited. They've had the interview and they've studied the website and the company sounds great. But at some point - one month, one week, or even one day into the new job - they usually realise with disappointment that this is just another company.
Most people, given the choice, would love to work somewhere they truly care about.
"The simplicity and common sense is what impressed me... We are now managing our business following those principles. It is the only way we would manage our colleagues now."
Howard Gorst, Managing Partner, EXL Law, Liverpool.
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